Lost Shipment Policy

We understand that sometimes delivery mishaps can occur, such as a missing apartment number, wrong house number, or an unsupported forwarding address, which can prevent a package from reaching you.

If your package fails to be delivered and is returned to us, we want to make things right. For customers in the United States or Canada, we will reship your package for a small fee to cover the shipping expenses. However, for our international customers outside these regions, please note that we are unable to reship packages. In these instances, you will need to bear the full cost of the lost shipment due to incorrect address details provided by you.

To ensure smooth delivery, we recommend double-checking that your shipping address is complete and accurate. If you have any concerns or need assistance with your order's status, our customer service team is here to help and support you every step of the way!